Tailored to Your Needs

Database, OS, and Middle-Tier Technical Support Oracle E-Business Suite Functional and Technical Support Reduced Oracle Support Costs Instant Access to Expertise Dedicated Senior DBA Peace of Mind

Managed Services - Remote DBA Support

(technical and functional support)

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Benefit from outsourcing key elements of your IT system

let TUSC deliver peace of mind for your operations

BUSINESS CHALLENGE

Companies today are discovering that finding and hiring experienced Oracle IT professionals is more challenging than ever before. While many new professionals are entering the Oracle discipline, it will be years before they have the experience necessary to support what can be an extremely complex environment.

When a company does find an experienced Oracle professional, the salary demands are typically high and employee retention becomes an issue as most of these professionals desire variety and new challenges. When a company hires a less-experienced professional, retention is no less a concern. That professional may build his or her Oracle knowledge over a period of years and then leave, taking his or her understanding of the company's systems and neglecting to document processes for those left behind. Even ideal Oracle resources take vacation or need to utilize sick days, leaving a company's systems vulnerable for unpredictable periods of time.

To ensure seamless operations, companies need 24x7x365 monitoring, expert administration, and the ability to immediately respond to events that threaten the availability of their IT environments. With 16 years of managed services experience, TUSC provides peace of mind that your systems are protected - all the time.

SOLUTION OVERVIEW

TUSC provides expert-level support for all Oracle Database, middle-tier, Unix OS, Linux, E-Business Suite, and SQL Server system needs. We maintain and enhance the reliability, stability, and redundancy of clients' IT systems through proactive system monitoring, administration, and proposed modifications following industry best practices and years of field-proven Oracle support experience.

We can also implement the latest technology that best fits your business and technology needs and provide training and mentoring to ensure your staff is up to date on system technologies.

TUSC Managed Services covers:

•	Database (Oracle, SQL Server)
•	Oracle E-Business Suite (technical and functional)
•	Middle-tier and Operating System

We utilize a primary assigned technician for each client. This technician works closely with the client contact to better understand the client's business and technical requirements and plans. This allows us to provide true consulting services that meet the organization's goals.

Remote monitoring of the OS, database, Oracle Application Server, and Oracle Applications allows us to collect and provide automated analysis of all Oracle database statistics, on a predetermined schedule or as-needed basis. Statistics are stored in our operational data store and are available via reports on the TUSC Internet Client Center Web Site. This data also feeds our alert notification engine, which provides real-time alerts about current or potential problems.