Tailored to Your Needs

Database, OS, and Middle-Tier Technical Support Oracle E-Business Suite Functional and Technical Support Reduced Oracle Support Costs Instant Access to Expertise Dedicated Senior DBA Peace of Mind

TUSC Managed Services – 24x7x365 Remote Support

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Overview
Companies today are discovering that finding and hiring truly experienced Oracle IT professionals is more challenging than ever before. While many new professionals are entering into the Oracle discipline, it will be years before they have the experience necessary to support what can be an extremely complex environment.

When a company does find an experienced Oracle professional, the salary demands are typically high and employee retention becomes an issue. Most IT professionals desire variety, challenge, respect, peer-level interaction and the ability to stay current with an ever-changing technology – a combination that is difficult to provide in most companies these days.

When companies hire a less-experienced professional, retention is no less a concern. That professional will likely build his or her Oracle knowledge over a period of years and then leave, taking his or her understanding of the company's systems and neglecting to document processes for those left behind.

By utilizing TUSC’s managed services offering, companies have access to a team of experienced Oracle professionals - professionals who ensure that your company's systems receive the expert attention they deserve for the long term. Services are coupled with system documentation and standards to ensure ongoing consistent support.

Database, OS, and Middle-Tier Technical Support
TUSC’s Managed Services support allows an organization to utilize TUSC for expertise in any environment and in any capacity. Thus, whatever issues or events unfold, TUSC can straddle the enterprise deployments to cover the “hot-spot” issues.

This support includes everything that would normally be included in a DBA’s or System Administrator’s job function – performed to the highest standards on a 24x7x365 basis.

It begins with monitoring and administrative support – covering items including space management and capacity issues, resource contention, database performance, security review, and patch management. In addition, it also covers emergency response services for events that threaten the availability of the database and/or server environment and require immediate action or intervention.

Oracle E-Business Suite
Functional and Technical Support
TUSC’s senior-level staff brings unequalled E-Business Suite experience across all of the Oracle core functional areas and business flows supported by Financial, Supply Chain, Manufacturing, CRM, HRMS and self-service applications. Our seasoned consultants average more than 15 years of overall business experience, with at least five years of specific E-Business Suite application expertise. These senior-level experts bring a critical breadth of experience to our clients.

TUSC ensures Oracle E-Business Suite tier operational and maintenance processes are scheduled and running as appropriate, including middle-tier services connecting the E-Business Suite to the backend Oracle database.

TUSC also provides functional support that can take on several different forms: helpdesk to answer questions on how to use a specific screen within a specific module, troubleshooting changes to functionality resulting from patches and finding a work-around until a more permanent solution can be found, or providing implementation support for a client activating a new module.

TUSC helps you navigate through the unexpected situations companies encounter every day — situations that, if not handled properly, can slow down or even stop your back-office systems.

Cost and Operationally Effective?
Absolutely!
If you have a staff of overworked DBAs, this service provides supplemental support that allows your company to tackle tasks that are currently being neglected.

If you are lacking experienced DBAs, TUSC provides the additional staffing needed to ensure that your systems continue to run smoothly.

If you have solid DBAs who lack experience in specific aspects of database administration, this service provides access to industry-recognized experts to answer questions and provide mentoring support.

If you have recently lost your DBA, managed services can be your lifeline until a qualified replacement is found.

If you have no IT staff and are only interested in running your business, TUSC can remove database and systems administration from your list of concerns.

Peace of Mind
TUSC’s Managed Services ultimately deliver peace of mind. You derive that comfort from knowing that TUSC experts are monitoring and prepared to immediately respond to events that threaten the availability of the database environment 24x7x365. Our Remote Monitor software allows TUSC to collect and provide automated analysis of all Oracle Database statistics on a predetermined schedule or on an as-needed basis. All statistics are stored in our Operational Data Store and are available via customized reports on the TUSC Internet Client Center Web site. This data also feeds our Alert Notification Engine, which provides real-time alerts regarding current or potential problems.