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CRM Functional Consultant
Practice
E-Business
Location
Chicago
Job Description
TUSC is currently looking to add talented Oracle CRM Functional Consultants to our growing consulting team. Ideal candidates will have a minimum of 3-5 years experience in an Oracle Applications 11i environment.
Job Requirements
3-5 years of Oracle experience with at least two full life cycle Oracle 11i implementation/upgrade project completion in a Functional role. Previous consulting experience is a plus.
Skills Required
Must have Oracle Applications 11i implementation and upgrade experience in an Oracle Applications CRM Functional consulting role. Experience with financial process analysis; process design, mapping, and re-engineering; process/software gap analysis and resolution; troubleshooting and issue resolution with Oracle Applications CRM module configuration and use; and test script creation and testing. This position also requires Oracle Applications 11i module configuration and process use for CRM modules including some significance of the following CRM Foundation, Telesales, Campaign and Event Management, Interaction Center, Marketing On-line, Sales Force Automation, Quoting, Configurator, Trade Management, Service, Contracts, Field Sales, Quoting and Incentive Compensation. Must be knowledgeable in underlying Oracle Applications database architecture with regard to CRM module schemas/products, standard (API's) application program interfaces, data elements, tables, and views as basis for troubleshooting, data conversion and reporting support. Must have experience in the functional design and design review of Oracle Applications dependent data conversions, interfaces, custom reporting, and custom applications. Must have experience opening, managing, and resolving Oracle TAR's with Oracle Support. Must be familiar with Oracle AIM templates and methodology.
Skills Preferred
Strong interpersonal, communication, and client-facing skills, which demonstrates confidence and fosters a "Trusted Advisor" relationship with the client. Oracle CRM 11i certification.
Responsibilities
Implement and/or upgrade Oracle Application solutions to our clients. Design & build the specific application business process model to meet the business requirements; responsible for the process related task of the deliverables and application set up. Provide CRM Functional expertise in application & industry standards. Identify tools and techniques within the Oracle Application in designing the solutions.
Education
BA or BS degree in Computer Science or related degree.
Travel Requirements
Must be open to 100% travel.
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